Refund Policy
You are entitled to an unconditional refund within 14 days of purchasing a Sentimaps subscription.
14-day refund window
- You may request a refund within 14 days of your new subscription's start date
- No reason is required
- Refunds are issued to the original payment method
- Processing takes 5-10 business days after approval
Out of scope
- Subscriptions past the 14-day window (you may cancel anytime; the remaining period stays active)
- Renewal charges (cancel auto-renewal to prevent future charges)
- Accounts found to be in material violation of the Terms of Service
How to request a refund
- Email info@sentimaps.com from your account email with your Paddle order ID
- We review within 2 business days and notify you of the outcome
- Refunds are processed via our payment provider Paddle
For any questions, contact info@sentimaps.com.